原田英語の時事英語ジュニア｜英語ニュース ワークシート（高校生レベル）
Class ____ No. ____ Name ____________________
カスハラ対策が全企業の義務に 10月1日から働く人を守る新ルール
Customer Harassment Measures Become Mandatory in Japan
1Every employer in Japan has been required since October 1 to take measures against customer harassment, known in Japanese as kasuhara. The obligation, set out in a labor law revised in 2025, applies to all companies and to local governments.
2The health and labor ministry defines customer harassment as words or actions by customers that go beyond what society would normally accept and harm employees' working environment. Its guidelines list examples such as demands with no reasonable basis, physical attacks, insults, and refusing to leave a shop. Forcing staff to kneel on the floor and apologize is also included. The rules apply to behavior over the phone and on social media as well as face to face. Customers here also include people using facilities such as stations, airports, hospitals, and schools.
3Under the guidelines, employers must adopt a clear policy of protecting workers and share it with their staff. They must set up a consultation desk, investigate incidents quickly, and support those affected. Workers who ask for help must not be treated unfairly.
4The ministry suggests steps such as not leaving an employee to handle a problem customer alone. It also says companies should report possible crimes to the police. At the same time, employers are told to respect consumers' rights and avoid unfair treatment of people with disabilities.
5The same law also made it mandatory for companies to prevent sexual harassment of job seekers, such as students looking for work.
Words 単語
| employerB2 | 名 | 雇い主a person or company that pays people to work |
| measuresB1 | 名 | 対策、手段actions taken to deal with a problem |
| obligationB2 | 名 | 義務something you must do because of a rule |
| revisedB1 | 形 | 改正されたchanged to make it better or newer |
| working environmentB2 | 名 | 職場環境the conditions around people while they do their jobs |
| insultsB2 | 名 | 侮辱rude words that hurt someone's feelings |
| apologizeA2 | 動 | 謝るto say you are sorry |
| consultation外 | 名 | 相談a meeting to get advice from someone |
| mandatory外 | 形 | 義務的な、必須のrequired by a rule, not a choice |
| job seekersA1 | 名 | 求職者people who are looking for work |
単語のレベル：CEFR-J（『CEFR-J Wordlist Version 1.6』 東京外国語大学投野由紀夫研究室. （URL: https://www.cefr-j.org/download.html より 2026年8月ダウンロード））
1. Reading Quiz 本文の内容に合うものを選ぼう
Who must take measures against customer harassment?
A. Only large companiesB. All companies and local governmentsC. Only shops in TokyoD. Only customers
Which of these is NOT listed as an example of customer harassment?
A. Physical attacksB. InsultsC. Refusing to leave a shopD. Asking a question politely
What must employers set up?
A. A consultation deskB. A new storeC. A police stationD. A social media account
What does the ministry say companies should do with possible crimes?
A. Ignore themB. Post them onlineC. Report them to the policeD. Ask the worker to pay
What else did the same law make mandatory?
A. Free lunch for workersB. Longer holidaysC. Higher pricesD. Preventing sexual harassment of job seekers
2. True or False 正しければ T、違っていれば F
( ) The obligation is based on a law revised in 2025.
( ) Workers who ask for help can be punished for asking.
( ) People using hospitals and schools can also count as customers.
( ) Employers are told they do not need to think about consumers' rights.
3. Fill in the Blanks 下の語から選んで空らんをうめよう（形を変えずに）
employerapologizeobligationconsultationinsultsmandatory
They must set up a _____ desk, investigate incidents quickly, and support those affected.
Every _____ in Japan has been required since October 1 to take measures against customer harassment, known in Japanese as kasuhara.
The same law also made it _____ for companies to prevent sexual harassment of job seekers, such as students looking for work.
Forcing staff to kneel on the floor and _____ is also included.
Its guidelines list examples such as demands with no reasonable basis, physical attacks, _____, and refusing to leave a shop.
The _____, set out in a labor law revised in 2025, applies to all companies and to local governments.
4. Word Order 語を並べかえて正しい文にしよう
( apologize / Forcing / and / included / also / kneel / to / is / staff / on / the / floor ) .
( to / possible / crimes / also / should / police / It / report / the / companies / says ) .
( unfairly / help / for / treated / who / must / ask / Workers / be / not ) .
5. Think and Write 英語で答えてみよう
Some people say the customer is always right. Do you agree? Give reasons.（「お客様は神様」という考え方があります。賛成ですか？理由を述べよう。）
If you had a part-time job, what kind of support would you want from your employer?（もしアルバイトをするとしたら、雇い主からどんな支えがほしいですか？）
Answers 解答
1. (1) B (2) D (3) A (4) C (5) D
2. (1) T (2) F (3) T (4) F
3. (1) consultation (2) employer (3) mandatory (4) apologize (5) insults (6) obligation
4.
- Forcing staff to kneel on the floor and apologize is also included.
- It also says companies should report possible crimes to the police.
- Workers who ask for help must not be treated unfairly.
全文訳
110月1日から、日本のすべての雇い主に、カスハラと呼ばれるカスタマーハラスメントへの対策が義務づけられました。この義務は2025年に改正された労働関係の法律に定められ、すべての企業と自治体に適用されます。
2厚生労働省は、カスハラを、客などの言動のうち社会の常識で許される範囲を超え、働く人の職場環境を害するもの、と定めています。指針では、理由のない要求、体への攻撃、侮辱、店から出て行かないことなどを例に挙げています。店員に土下座を強要することもふくまれます。対面だけでなく、電話やSNSでの行為も対象です。ここでいう客には、駅や空港、病院、学校などの施設を利用する人もふくまれます。
3指針によると、雇い主は働く人を守るという方針をはっきり決め、従業員に伝えなければなりません。相談窓口を設け、問題が起きたらすばやく調べ、被害を受けた人を支える必要があります。相談した人が、そのことで不利な扱いを受けてはなりません。
4厚労省は、問題のある客に働く人一人で対応させないといった方法を示しています。犯罪にあたるかもしれない行為は、警察に通報するべきだとしています。同時に、雇い主は消費者の権利を尊重し、障害のある人を不当に扱わないよう注意することも求められています。
5同じ法律で、仕事を探す学生などの求職者へのセクハラを防ぐことも、企業の義務になりました。
文法ポイント：現在完了の受け身（has been + 過去分詞）
「（ずっと）～されている」を表す。本文の Every employer in Japan has been required since October 1 to take measures ... は「10月1日から、すべての雇い主は対策をとることを求められている」という意味。since ～ で始まった時点を示す。
出典：厚生労働省、厚生労働省、Nippon.com ほか（記事は原田英語の時事英語ジュニアのオリジナル）｜https://www.haradaeigo.com/jijieigo-junior/news/2026-10-01-customer-harassment-rules-start/